Asakusa Shop Update

 

The Mokuhankan Asakusa shop is still closed. Most of our employees are at home, doing as much of their work as possible in isolation. Our printing staff - working away from the public view - are very busy trying to keep up with their work, and our shipping centre (isolated from Tokyo) is operating as normal, so online and subscription shipments should continue as usual.

We will continue monitoring the situation, and will re-open the shop when it seems appropriate to do so. Thank you for your understanding.

 

Shipping Update

 

With Japan's borders still closed to tourists, and the consequent reduction in flights to/from this country, package delivery has been severely impacted. On top of this, many countries are reporting that their postal systems are encountering difficulties in properly processing shipments. We are using tracking wherever possible on our packages, so it should be possible to determine where/when your prints will arrive.

Here are comments from the Japanese Post office covering the current situation with various international postal services. Some countries have begun to accept mail, others have not.

USA: The Japanese Post Office has resumed EMS service to the US. They are not accepting 'E Packet' (trackable) items, although they are accepting 'Small Packet' (non-trackable) ones. So for people who want tracking, but do not want to pay the (higher) cost of EMS we have arranged an alternate delivery system: every couple of weeks we make a 'bulk shipment' of combined customer orders - via FedEx - to a US address (Hi Jed!), from where the packages are then shipped via Domestic USPS. It takes a bit longer than it used to, but things are moving through steadily and safely ... Thank you for your patience! [FedEx shipment timing: A shipment left on June 15th; the next one is expected to leave around July 6th. If you are planning a time-sensitive purchase for a birthday gift, etc. please confirm with us first ...]

Europe: The Japanese Post Office is accepting items for most European countries (see the exceptions listed below). But they are doing so with a clear advisory that 'delays are to be expected'.

Australia: The Japanese Post Office has begun to accept items for Australia, but only for basic letters and 'Small Packet' items (under 2kg). No EMS service is available yet, nor can any packages be registered for tracking. We have a 'work-around' in that some customers have requested that we put their packages into our US-based FexEx boxes (see above), from where they then can be forwarded to Australia. (It just doesn't make any sense, but ...)

UK: Post Office advisory: 'Mail items to the United Kingdom are being accepted ... but may encounter delays'

Canada: Same as Australia ... accepting 'basic' mail items, but nothing trackable ...

Russia: We are encountering massive trouble with shipping to Russia. Shipments are delayed, returned (after months of delay), or simply 'lost' (even tracked items). We will ship to Russia if you insist, but we must clarify that this is at your risk; if the package 'disappears', we (and the Japanese Postal authorities) are unable to help you.

Most Asian countries are now accepting ...

List of currently stopped countries (partial):

  • Israel
  • Greece
  • India
  • Most of South America (Chile and Argentina are accepting EMS)

The complete list published by the Japanese Post Office is here (.pdf).

If you are in a 'stopped' country, you have two options: place your order and we will 'hold' the shipment until the situation improves ... or please hold off, and come back to place an order later. Thank you for your understanding.